Frequently Asked Questions

What should I do if no rides are currently available for my route?

If no rides are available, you can check Ride Splits communities related to your organization, school, or workplace. Many commuters in those groups regularly post rides, so it’s a good place to find options that match your route.

Who can become a Ride Splits driver and what are the requirements?

Anyone 18+ with a valid driver’s license, insurance, and a safe vehicle can become a driver. For now, new accounts are limited to CSUSB and require a verified university email (@csusb.edu or @coyote.csusb.edu) plus student ID and driver’s license for identity verification. Background checks are planned for the future. Ride Splits is designed primarily for commuters sharing their usual routes, but people offering gig rides are also welcome — under their own flag.

How much does Ride Splits charge in service fees?

Ride Splits is free to download and free to use. Riders pay a 10% platform fee per ride (waived with $5.99/mo rider membership, which also adds backup ride assurance for CSUSB‑restricted trips). Drivers keep 100% of the fare they set; a $9.99/mo driver membership is required, with a 1‑month free trial.

What payment methods are accepted?

Ride Splits accepts credit cards, debit cards, Apple Pay, and Google Pay through Stripe. Drivers must set up their Stripe account before offering rides.

When do drivers receive payout after completing a ride?

Driver earnings accumulate throughout the week. Balances are paid out every Friday, covering rides completed during the past week and weekend.

What is a Ride Splits 'usual ride' subscription?

Drivers can set up their usual commute (e.g., daily drive to work/school) and arrange weekly or monthly payments with recurring riders. This gives riders better pricing and guarantees their spot. Drivers keep 100% of their set fare; riders on the free plan pay the 10% platform fee, waived with rider membership.

How does Ride Splits handle disputes or complaints?

Use in‑app reporting and our website chatbot for general issues, or email help@ridesplits.com. Our team reviews each case and provides assistance. For emergencies during a ride, use the in‑app safety button to contact 911.

I’m having trouble signing in — what should I do?

Try resetting your password first. If the issue continues, please contact customer service by hotline or email for help.

Can I book a driver with a luxury car?

Yes, if a driver offering rides happens to have a luxury car. However, Ride Splits does not offer specific 'luxury categories.'

Can I charge more if I drive a V8?

Yes. Drivers set their own prices, so if you believe your vehicle justifies higher fares, you’re free to set them accordingly.

Can I book a drive to Japan?

We’d love to say yes, but no — Ride Splits can’t do that… yet. Ride Splits planes soon enough? Just kidding (or maybe not ■). For now, we only operate on the ground.

What about coupons or incentives?

Yes, but they are seasonal and depend on when you signed up. Keep an eye out for promotions available during your period of membership.

Can you handle multiple stops? I want to get coffee before going home.

Yes, multi-stop rides are supported! Just make sure to talk with your driver beforehand so everyone is on the same page.

Do you have wheelchair-accessible vehicles?

Not yet. This is an amazing idea, and Ride Splits is working on implementing this feature in the future.

Can you pick me up in 5 minutes on the moon?

Hmmmm… interesting concept. If you know how to make that happen, please work for us and teach us! For now, we’re not able to provide rides to the moon.

Cancel my ride — oh wait, actually reschedule it.

You can cancel rides directly in the app. If you want to reschedule, we recommend messaging your ride buddy first, since they may not be available at a different time. If not, you can always look for more rides in the app.

How do I change my profile picture or personal information?

Go to Profile → Settings → Edit Profile. Update your information, then press Save.

Where can I view past and upcoming rides?

Tap Start Ride, then drag the slider screen upward. You’ll see both completed and upcoming rides there.

Can I pay with PayPal/Apple Pay/credit card?

PayPal is not supported (yet). Apple Pay, Google Pay, debit, and credit cards are all accepted through Stripe.

Change my preferred pickup address.

Go to Profile → Usual Commute → Change My Usual Commute and update your address there.